{"id":29305,"date":"2021-10-21T22:25:21","date_gmt":"2021-10-22T03:25:21","guid":{"rendered":"https:\/\/acl.com.ec\/?p=29305"},"modified":"2021-10-21T22:25:21","modified_gmt":"2021-10-22T03:25:21","slug":"se-expide-el-reglamento-de-reclamos-administrativos-de-seguros","status":"publish","type":"post","link":"https:\/\/acl.com.ec\/en\/se-expide-el-reglamento-de-reclamos-administrativos-de-seguros\/","title":{"rendered":"Se expide el Reglamento de Reclamos Administrativos de Seguros."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"29305\" class=\"elementor elementor-29305\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89ed7bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89ed7bc\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dba146\" data-id=\"9dba146\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64957c1 elementor-widget elementor-widget-heading\" data-id=\"64957c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-medium\">Se expide el Reglamento de Reclamos Administrativos de Seguros\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d165304 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d165304\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f05cdc0\" data-id=\"f05cdc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec58019 elementor-widget elementor-widget-text-editor\" data-id=\"ec58019\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #000000;\">La Superintendencia de Compa\u00f1\u00edas, Valores y Seguros expide el reglamento mediante el cual se optimiza el procedimiento de reclamo administrativo de seguros, establece los lineamientos correspondientes para la presentaci\u00f3n y sustanciaci\u00f3n de los reclamos que consta entre otros puntos, lo siguiente:<\/span><\/p><p><span style=\"font-weight: 400; color: #000000;\">Podr\u00e1n presentar reclamo administrativo de seguros \u00fanicamente el asegurado y\/o beneficiario del correspondiente seguro, o sus sucesores en Derecho, pudiendo comparecer por s\u00ed mismos o mediante mandatarios, esto es procuradores judiciales o apoderados.<\/span><\/p><p><span style=\"font-weight: 400; color: #000000;\">Si son varios los reclamantes deben designar un procurador com\u00fan, de conformidad con las normas generales.<\/span><\/p><p><span style=\"font-weight: 400; color: #000000;\">Todo reclamante o su mandatario debe acreditar documentalmente la legitimidad de su intervenci\u00f3n desde su primera comparecencia.<\/span><\/p><p><span style=\"font-weight: 400; color: #000000;\">\u00a0Procede la presentaci\u00f3n del reclamo en los siguientes casos:<\/span><\/p><ol><li><span style=\"font-weight: 400; color: #000000;\">Cuando la aseguradora ha objetado total o parcialmente el pago de la indemnizaci\u00f3n y el reclamante no se ha allanado a tal objeci\u00f3n.<\/span><\/li><li><span style=\"font-weight: 400; color: #000000;\">Cuando la aseguradora no ha formulado objeciones escritas o motivadas a la reclamaci\u00f3n de pago dentro del plazo de 30 d\u00edas establecido en el tercer inciso del art\u00edculo 42 de la Ley General de Seguros.<\/span><\/li><li><span style=\"font-weight: 400; color: #000000;\">Cuando aceptada la ocurrencia del siniestro por la aseguradora, no exista acuerdo respecto de la cuant\u00eda de la indemnizaci\u00f3n.<\/span><\/li><li><span style=\"font-weight: 400; color: #000000;\">Cuando vencido el plazo de 10 d\u00edas previsto en el noveno inciso del art\u00edculo 42 de la Ley General de Seguros, la empresa no pague a las entidades previstas en el art\u00edculo 1 de la Ley Org\u00e1nica del Sistema Nacional de Contrataci\u00f3n P\u00fablica las fianzas contratadas a trav\u00e9s de p\u00f3lizas de fiel cumplimiento de contrato o de buen uso de anticipo, siempre que la ejecuci\u00f3n de las garant\u00edas haya iniciado durante la vigencia de tales p\u00f3lizas.<\/span><\/li><\/ol><p><span style=\"font-weight: 400; color: #000000;\">Contenido del reclamo:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Nombres y apellidos del reclamante y n\u00famero de c\u00e9dula o pasaporte.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Nombre de la aseguradora.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Referencia y\/o presentaci\u00f3n de la p\u00f3liza de seguro.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Constancia de presentaci\u00f3n aviso de siniestro.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Se\u00f1alamiento fundamentos de reclamaci\u00f3n.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Determinaci\u00f3n de la cuant\u00eda de indemnizaci\u00f3n.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Presentaci\u00f3n de documentos que acrediten los hechos.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #000000;\">Correo electr\u00f3nico para notificaciones.<\/span><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400; color: #000000;\">En el plazo de 30 d\u00edas a partir del inicio del procedimiento administrativo, el \u00f3rgano competente dirimir\u00e1 la controversia mediante resoluci\u00f3n debidamente motivada, aceptando total o parcialmente el reclamo y ordenando el correspondiente pago o neg\u00e1ndolo.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><em><span style=\"font-weight: 400;\"><strong>Fuente:<\/strong> Resoluci\u00f3n N\u00b0 SCVS-INS-2021-0015 Superintendencia de Compa\u00f1\u00edas, Valores y Seguros<\/span><\/em><\/p><br \/><br \/><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1120100 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1120100\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6aa6f3a\" 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[&hellip;]<\/p>","protected":false},"author":3,"featured_media":29307,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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